Sales process was frustrating with unnecessary repetition
From the outset, I was met with quite a bit of repetition during the sales and pre-purchase phase. After signing up on their website, I had to provide the same information multiple times over calls and messages, which felt redundant. There was also some waiting involved each time I was transferred to someone else for clarifications about the software features, especially concerning the calling tools and database. When I finally got to discuss payment and invoice details, it felt more efficient, with clear explanations of the recurring and one-off charges. However, the extended back-and-forth before that point made the experience rather drawn out. Once fully signed up, the onboarding process was smoother and the training reasonably clear. Telephonic support was also helpful when I reached out after purchase. Still, the multiple rounds of the same questions during pre-purchase gave me a less than ideal impression. If they streamline this step, it would greatly enhance the experience for prospective customers looking for a quicker resolution.