Sales process was clearer than expected, but delivery was mixed
Before purchasing, I expected a smooth and fully transparent sales process since the website and communications had been quite detailed about what the software and training include. During the pre-purchase phase, the explanations helped me understand the key features I wanted, such as the dialer and database management, and the invoicing system seemed straightforward. However, once I started using the software, I found some aspects of the onboarding and training a bit less clear than I anticipated. There were moments when I wished the support had been more proactive or accessible to resolve questions more quickly. Despite that, the automatic updates and telephonic support were reassuring and helped close many gaps. So what I got was a mixture of the clarity I expected upfront with some real-world complexities I didn’t fully foresee. Overall, the experience ended up feeling neither completely aligned with my expectations nor entirely disappointing.