sales process was a real hassle and confusing
To be honest, the sales and pre-purchase stage was more effort than I expected. The wording and labels used during sign-up and in the initial product descriptions weren’t very clear. I found myself constantly double-checking what certain features really entailed because some terms felt ambiguous or overlapped. This made it difficult to decide exactly what package or training to choose. The invoicing and payment pages also had inconsistent labeling which added frustration as I tried to verify costs and billing periods. Even during calls to support, I faced a lot of back-and-forth clarifying the same points that should have been obvious from the start. It looks like the system wants to cover complex workflows but doesn't do enough to make that understandable for new users. I’d say it took far longer than expected just to feel confident about signing up, which is not how a streamlined process should be. There’s definitely room for improvement in how information is presented initially and on invoices.