Sales process was a bit of figuring it out myself
Honestly, I found the sales and pre-purchase part somewhat lacking in guidance. There were bits of information provided, but a lot of the finer details about features and training had to be discovered on my own once I signed up. The onboarding materials covered the basics, yet some specific questions about the database and calling tools were unclear until I got hands-on experience. It was a mixed bag, because I did appreciate the overall software promise and felt motivated to try it out, but I expected more direct communication or preparatory sessions before purchase. Explaining these things up front would have made the decision easier and saved some time during initial setup. So, in summary, I basically figured out much of this after the fact rather than being clearly told beforehand, which was okay but could have been better.