Sales process took too much effort
The entire sales and pre-purchase steps did not follow a sensible order at all. I found signing up quite confusing because the instructions jumped from one thing to another without clear sequence. The invoicing came before I even completed setting up my profile, which felt very out of place. Then there was a long wait for access to some features, which didn’t make any sense timing-wise. The support team was hard to get on the phone, so getting answers took extra effort. Payment methods were not explained well upfront, which meant I had to waste time figuring that out later. It felt like all these steps were designed without considering a logical flow or the user’s perspective. Overall, I needed to invest a lot more effort than I expected just to get started, which was frustrating. The software itself might be usable, but the chaotic sales process left me feeling quite negative about the whole experience and made me hesitant to continue further.