Sales Process Took More Effort Than I Expected
I was somewhat enthusiastic about trying this platform at first, but I underestimated how much effort I'd have to put in before even starting typical usage. The sales and pre-purchase process required extensive clarification on features and payment terms that weren’t immediately obvious. While the representative did answer some questions, I found myself needing to follow up multiple times to get a clear understanding of what was included. The invoices were generated properly, but tracking them took more attention than I thought necessary. Despite these frustrations, I admit that once signed up, the actual software and dialer worked fine and felt fairly straightforward. Still, the front-end effort required to get there was more than I anticipated, which dampened my initial enthusiasm. In summary, the buying and sign-up phase demanded more persistence and patience than expected. I appreciate parts of the system but overall the process could be smoother.