Sales Process Took Longer Than I Hoped
I decided to get started with your software after some initial research, but the sales and pre-purchase experience ended up taking quite a bit longer than I initially expected. While the conclusion is that I finally got the information I needed, the process involved quite a few repeated calls and emails. At times, I found myself waiting several days for replies regarding product features or clarifications on licensing terms. This was frustrating because I wanted to move ahead more quickly. However, I also realized that the sales reps were thorough, making sure I understood what was included and the invoicing process, which I appreciated. The repetition helped iron out some doubts and added clarity, even if it made the wait longer. I think the balance between detail and efficiency could be improved, as I felt stuck in a bit of a loop before finally signing up. When I did start using the software and training, the onboarding went more smoothly and the automatic updates kept the platform current without extras needed on my end. But the sales stage was definitely the slowest part. Overall, while the drawn-out timeline was not ideal, the depth of info I eventually received helped me feel informed about what to expect.