sales process took longer than I expected
I was quite surprised at how much time it took from the initial inquiry to actually getting set up with the software and training. I thought the onboarding would be quicker given the online nature of the product, but there were several stages before the software access was granted, including verification, billing confirmation, and orientation scheduling. While I appreciate that these steps ensure thorough preparation, the delay was unexpected. I did find that the sales representatives were polite and provided clear information during the process, which helped manage my expectations to some extent. On the downside, I felt a bit stuck waiting for the next steps without much proactive communication from their side. My impression is that for someone eager to dive straight into working the system, this waiting period might cause frustration and hamper momentum. However, I can admit that taking time during pre-purchase can help avoid confusion later during software use, so I see the value in the detailed onboarding despite the time it consumes. Overall, I was caught off guard by how slow things moved initially.