Sales process took longer than I’d expected
The overall sales and pre-purchase experience was positive but definitely took longer than I thought it would. I remember one specific moment when I had to wait on hold during a telephonic support call for about ten minutes before I could get clarification on payment details. That was a bit frustrating because I had hoped to complete sign-up quickly. The rest of the interactions were smoother and handled professionally, though I did feel some repeated explanations about the same features were given during the onboarding discussions. This repetition, while somewhat helpful for understanding, made me wish it could be more streamlined. The training sessions themselves moved at a good pace, but the preliminary steps — including invoice delivery and setting up the software access — dragged on more than I expected. It did feel like there were some minor delays, but nothing that would seriously put me off from using the product. Overall, a bit of extra time commitment was needed to get started properly.