Sales process took longer than expected, but onboarding was fine
When I first looked at the software, I expected the sales and sign-up process to be straightforward and quick based on my experience with other platforms. However, the initial phase actually took longer than I had anticipated because I was waiting on some clarifications about the software features and training options. That part wasn't as prompt as I hoped; emails took time and the explanations weren't always immediately clear. Once I finally completed the sales steps and got started with the onboarding, things improved considerably. The training materials were organized well, and the software, including the calling tools and dialer, worked as expected during the days I was testing them. The invoicing and payment processes were smooth too once the start was over. So, while the sales phase was slower than I expected, the actual software experience and onboarding made up for that initial delay with a more seamless workflow.