Sales process toh thoda different nikla, expectations se kam
Main soch rahi thi ki sales aur pre-purchase process ekdum smooth aur pain-free hoga, jaise mujhe online bataya gaya tha, par asli experience thoda different raha. Pehle toh sign-up ka procedure kaafi straightforward tha, which I liked, lekin baad mein jab invoicing aur payment ki baat aayi, toh mujhe thoda confusion hua ki kya charges hain aur wo kaise apply ho rahe hain. Muje laga tha ki sab kuch clear hoga upfront, magar kuch steps wasted lag rahe the because explanations mushkil thi samajhna. Support team ne thoda madad ki, par tab bhi first time ke liye itna intuitive feel nahi hua jitna expect karti thi. Onboarding se related jo training hoti hai, woh bhi thoda scattered lag rahi thi, jisse mujhe zyada efforts lagaane pade apne hisaab se samajhne mein. Jo database feature tha, uska integration thoda achha ho sakta tha workflows ke saath, at least mere liye woh kaam ke hisaab se complicated tha. Overall, main thoda disappointed thi kyunki maine jo expect kiya tha aur jo mila, usmein kaafi gap tha.