Sales process thoda weak tha, but clear info mili thi
Maine jab signup karne ki sochi toh sales process mein kuch kami mehsoos hui jo expect nahi thi. Sabse pehle, jab software ke bare mein query ki, tab initial support ne jaldi reply diya, jo acha laga. Par jab mera payment ya invoice mein kuch gadbad hui, toh zyada guide karne ka system nahi tha. Mujhe khud hi pata lagana pada kaise issue ko solve karoon, kyunki detailed instructions ya step-by-step help nahi mili thi, jo thoda disappointing tha. Jo training session mila usmein achi tarah explain kiya gaya workflow kaise kare par sales phase mein clarity ki kami thi. Main ye keh sakti hoon ki agar customer ko apni taraf se zyada effort lagana pad raha hai toh sales aur pre-purchase communication mein behtari chahiye. Nonetheless, overall info jo mila tha wo theek tha, bus thoda professional touch missing tha.