Sales Process Thoda Confusing, Support Achhi Thi
Mujhe lagta hai ki sales aur pre-purchase mein mixed experience raha hai. Pehle toh sign-up process thoda lengthy laga aur kai bar mujhe laga mujhe phir se help leni padegi to samajh paun ki kaunsa plan mere liye sahi hai. Payment aur invoice ka process clear tha, par kabhi kabhi thoda confusing lagta hai ki invoice ka format exact kya hai aur payment kis waqt reflect hogi. Lekin phir bhi, sales team ne samajhdari se explain kiya aur basic questions ke answers diye. Software ke baare mein training bhi achhi thi, jo initial doubt clear karne mein help karti thi. Onboarding flow straightforward tha, par kuch labels thoda technical lagte hain aur mere jaise beginner ke liye thoda confusing bhi. Agar next time purchase karna hua to main hope karunga ki support aur training thodi better ho, tab mujhe fir se zyada help leni na pade. Overall, achha experience tha par thodi aur smooth guidance ki zarurat thi, kyunki mujhe lagta hai beginner ke liye ye thoda challenging ho sakta hai bina proper assistance ke.