Sales process struggled with ongoing daily use
I have to say right away that the sales and pre-purchase process for WFHI’s software didn’t really match how it behaved day to day during regular use. Initially, everything seemed straightforward during sign-up with clear explanations and timely invoice generation. That was the good part. But as days passed, I noticed that the database syncing would slow down unpredictably and calls through the dialer occasionally cut out without warning, a frustrating glitch that wasn’t mentioned before purchase. The automatic updates sometimes caused unexpected layout or feature changes, making it harder to keep up with training material I had completed. Although I did find the telephonic support courteous when contacted, the resolution was often slow or incomplete. Overall, my enthusiasm dampened because the software’s everyday functioning was less reliable than the attractive initial sales pitch led me to believe.