Sales process struggled compared to what I used before
Reflecting on my experience some time after using the platform, I have mixed feelings mainly around the sales and pre-purchase process. Compared to other software I used earlier, this one felt less straightforward in terms of the information shared before I signed up. The steps to understand the package and features were not as clearly laid out, and I felt a bit overwhelmed initially. The payment process was fine and the invoicing clear, which was a relief. However, the lack of a smooth introduction made me question whether this was the right fit. The training promised seemed to lack the practical edge I needed at that time. The database feature was an improvement over previous tools I tried, and telephonic support was somewhat helpful, but nothing really outstanding. I think the main issue was that my expectations from the initial interactions were set quite high. In hindsight, clearer communication in the sales phase could have made my overall experience much better, as it wouldn’t have felt so disappointing after all.