Sales process sequence thoda confusing tha
Main soch rahi thi ki jab main signup karti to pehle mujhe sara software samajhne ka mauka milega, phir training mil jayegi, aur last mein billing setup hoga. Par yeh flow thik nahi tha, thodi uljhan hui. Sabse pehla step tha payment karna without demo ya clear details ke kya milega. Jab main poochti thi sales team se, wo point wise nahi bata pa rahe the ki software ke features kaise kaam karte hain. Training ka start toh ho gaya tha, par koi pre-purchase clarity nahi thi ke dialer aur database system kya level ke hain. Ye thoda frustrate karne wala tha kyunki main samajhna chahti thi ki product mere liye fit hai ya nahi. Sign up form simple tha, par sales ke baad bhi jo emails aaye unmein order ke next steps clear nahi the, jaise mujhe lagta tha ki thoda zyada guide karna chahiye tha. Support se baat karna bhi mushkil tha tab tak jab tak main paid customer nahi bani thi. Overall, order sequence thik nahi laga aur mai sochti hoon ki agli baar mujhe firse help leni padegi is process mein.