Sales process required some patience and persistence
The sales process for WFHI took a fair amount of effort on my part. Initially, the representatives were very courteous and quite willing to explain the software capabilities and training processes. However, I did notice that sometimes responses were delayed, and occasional follow-ups were necessary to clarify details about pricing and invoicing. On the plus side, they provided clear information once contact was established, and they answered my questions thoroughly when they did get back to me. The downside was mainly the wait time between communications and having to nudge them for updates a couple of times. So, the effort required was a bit higher than I anticipated, but the quality of detail and transparency eventually made up for it. If you're prepared to be patient and follow up actively, you can get what you need from the pre-purchase phase. It wasn’t entirely smooth, but workable if you maintain persistence.