Sales process: quite a drag overall
The sales and pre-purchase experience with WFHI left quite a lot to be desired from my perspective. I found myself repeatedly answering the same questions and waiting for responses that took far longer than I expected. It felt like I was going around in circles rather than moving forward toward a clear decision. While I suppose the agents were polite enough and provided accurate information when asked, the delays and the constant need to clarify things became tiring quickly. Overall, I wouldn't say it was a complete disaster, but the repetition and waiting made the process frustrating enough that I hesitate to consider their sales approach as efficient or respectful of my time. Waiting for callbacks and then having to revisit previously covered topics wasn't something I expected, and frankly, it soured the experience for me. I think with better coordination and less redundancy, this could be improved, but at this point, the verdict is simply that it was a drag.