Sales process not up to the mark compared to what I used before
Comparing this sales and pre-purchase experience with other services I've used, I found it lacking in several ways. The signing up and introductory steps felt drawn out and not as clear, which was frustrating because I was looking for a straightforward onboarding flow. The information provided before purchase was insufficient for me to make a confident decision, unlike previous platforms where I could easily access demos or trial periods. The quiz and guidance features seemed minimal and didn’t match the depth I expected. I also found the telephonic support during this phase underwhelming because responses were either slow or didn’t fully address my specific questions. The invoicing system was functional, but that alone doesn't make up for the overall feeling that the sales process isn’t well refined. Plainly put, I do not think this approach met the standards I’d come to expect based on past software experiences.