Sales process ne mujhe surprise kiya, next time phir se help chahiye hoga
Main sales aur pre-purchase experience ke baare me thoda disappointment feel kar rahi hoon. Mujhe laga tha ki jo sign-up aur onboarding steps hain, unme zyada guidance milegi, par yeh process itna confusing tha ki mujhe customer support ko kaafi baar call karna pada for clarifications. Kya steps confuse kar diye aur mujhe lag raha tha ki mujhe phir se kisi se help leni padegi agle baar bhi agar main firse use karungi. Jo dialer system aur database setup ki baat hai, uske liye bhi unhone clear explanations nahi diye properly during sales discussion. Invoice aur payment process thoda better the, par unke alawa overall jo sales communication tha wo genuine lag nahi raha tha, matlab mujhe expected level ka assistance nahi mila. Aise lag raha hai ki main dobara jab use karungi, tab bhi mujhe phir kisi ki zaroorat padegi urgently for basic support. Yeh sab mujhe thoda frustrating laga as a new customer jo pehli baar try kar rahi hoon.