Sales process ne kaam toh kiya, par agle baar support lagega
Mujhe lagta hai ke sales aur pre-purchase phase se software lene mein kaafi basic requirements cover hui. Jo information di gayi woh generally sahi thi, aur sign-up se leke invoicing tak sab smoothly proceed hua. Lekin maine jab software ko use karna shuru kiya, toh kuch chhote details clear nahi hue, jaise ki database feature ko daily workflow mein kaise effectively use karna hai. Is wajah se agle baar mujhe technical support ya training ke liye dobara contact karna padega. Matlab sales ne mera kaam toh kiya bina kisi badi dikkat ke, par pura scope aur functionalities ke liye mujhe aur help chahiye hogi. Training start karne ke baad doubts aaye, jo pehle nahi bataye the fully. Agar yeh acha tarike se clear hota, toh shayad mujhe aage support ko depend nahi hona padta. Isliye main sochti hoon ka agle step mein guidance lena padega. Overall result hai ki product functional hai, par thoda zyada understanding ke liye support zaroori rahega.