Sales process mein thoda aur sochne ki zarurat hai
Main soch raha tha ki sales aur pre-purchase process ka sequence kaise tha, aur overall toh itna bura nahi tha, par phir bhi kuch cheezein mere dimaag mein thi. Pehle jo sign-up aur demo phase tha, wo thoda straightforward tha, jisme training aur software access ke baare mein bataaya gaya. Lekin fir payment aur invoicing jo steps hain, woh thoda scattered lage mujhe. Jaise mujhe laga ki pehle payment clear karna chahiye, phir training start karna chahiye, lekin yahaan dono thoda mix ho gaye. Dialer aur calling tools ki details mujhe thoda baad mein samajh mein aayi, par uska timing thoda better arrange ho sakta tha. Automatic updates ki information bhi shayad zyada upfront nahi thi. Phir telephonic support bhi mila jo helpful tha, lekin ye bhi clarify nahi kar saka ki next action kya hai specific stage pe. Shayad thoda aur focused roadmap mil jaye toh zyada easy ho jata future customers ke liye. Bas ye missing piece lagta hai mujhe jo thoda aur streamline kare purchase se use tak ka raasta.