Sales process mein sabse zyada problem clarity ki thi
Main purchase decision lene ki koshish kar raha tha aur mujhe products aur training modules ke baare mein saaf clarity chahiye thi. Lekin sales aur pre-purchase phase mein information milne ka tareeka thoda complicated tha, jis se confusion hua ki kaunsa package mere liye sahi hoga. Sign-up aur payment process clear tha, par sales ki taraf se jab detailed queries poochi toh woh prompt answer nahi mile. Ye cheez main sabse badi kami bataunga kyunki jab tak poora data samajh na aaye, decision leni mushkil hoti hai. Haan, ek achi baat yeh thi ki technical support ne clarity me thodi madad ki aur software ke demo features dikhaye jo madadgar rahe. Agar sales team thoda aur proactive ho aur information pehle se better organise kare, toh customer ke liye bohot asaan ho jayega.