Sales process mein kuch toh gadbad thi, expectations match nahi huyi
Mujhe laga tha ki jab main sign-up karungi tab sab kuch smoothly chalega, specially jab payment aur invoicing ki baat aayi toh thoda confusion ho gaya. Call kiya support ko toh bola ki payment confirm ho gaya hai, lekin system mein dikha nahi raha tha. Fir repeat calls ki, kafi baar same baat explain karni padi. Training aur onboarding kaafi standard thi, but jab sales ne promises diye the, particularly about software updates aur dialer ki performance, toh waisa feel nahi hua. Database feature shayad thoda outdated lag raha tha, aur updates itni regular nahi lagin kitni expected thi. Support team help karne ki koshish karti thi, par kabhi-kabhi lagta tha ki they don’t understand the issue properly, aur ye thoda frustrating tha. Overall jo sales experience chahiye tha, wo thoda unsatisfactory raha, lekin software features ki baat karun toh kuch cheeze theek thi hi. Ek baar me hope thi sab smooth hoga, par jo chal raha hai wo thoda inconsistent hai.