Sales process mein kuch surprises the
Sabse pehle mujhe laga ki sales team se milna straightforward hoga aur clear instructions milegi product ke features ke baare mein, par mujhe thoda zyada guidance chahiye thi detail samajhne ke liye. Onboarding ke waqt jo training sessions diye gaye the, wo kaafi basic lage aur complex queries pe support thoda slow react karta tha, jo main expect nahi kar raha tha. Par billing aur payment explanations easy the, aur unka invoice process bhi methodical tha jiski wajah se confusion nahi hui. Mujhe yeh bhi surprise hua ki phone support thoda limited tha shuruaat mein, toh main thodi der ke liye ruk gaya taki upcoming queries ki planning kar saku. Agle baar agar mujhe WFHI ki zarurat padegi, toh main shayad thoda aur patience ke saath help lunga, kyunki sab kuch ekdum ready nahi tha jaisa expect karta tha.