Sales process mein clear guidance ki kami thi
Main expect kar raha tha ki sales team better support degi jab main first time WFHI ke software ke liye approach kar raha tha. Lekin mujhe laga ki jo pre-purchase information mili, wo incomplete thi. Sign-up aur invoicing ke baare mein basic details clear the, par product ke detailed features aur training process ke scope ko lekar koi proper guide nahi di gayi thi. Is wajah se mujhe har step pe alag se poochna pada, jo thoda frustrating tha. Agar ye sab clearer hota, toh shayad main zyada confident feel karta ki main sahi decision le raha hoon. Dialing tools aur database features ke baare mein bhi proper explanation nahi thi. Support team se contact karna padta raha par baar-baar kisi naye person ke paas jana padta. Next time agar mai fir se purchase karunga, toh mujhe lagta hai mujhe firse help ki zarurat padegi initiation mein, jo time waste ho sakta hai.