Sales process me thoda confusion tha, clear labeling missing thi
Pehli baar product ko dekhte waqt mujhe thoda lag raha tha ki sales aur pre-purchase phase me sab kuch theek hoga, par actually baad me sochne par lagta hai ki kuch cheezein thodi confusing thein. Labels jo software aur training ke options ki details me diye the, wo itne clear nahi the. Kabhi kabhi mujhe samajh nahi aata tha ki kaunse feature exactly kis category me aate hain, aur ye samajhna mushkil tha ki mujhe kis plan ke liye sign-up karna chahiye. Sales team ki taraf se mujhe jo explanations mile, woh itne detailed nahi the jitna main expect kar raha tha. Onboarding ke doraan bhi thoda clarity miss hui thi, jo mere liye hassle create kar raha tha. Billing aur payment options ke baare me bhi thoda zyada transparency honi chahiye thi. Jo cheez achhi lagi woh yeh thi ki software updates regular milte rahe, jisse features improve hote rahe. Lekin overall, labeling aur information clear hone se mere liye buying decision lena zyada aasan hota.