sales process me dono side ki baatein samajh aayi
Sales aur pre-purchase phase key baare mein mujhe mil jul ke mixed impression mila. Pehle toh cheezein aisi thi jo achhi thi, jese ki har step explain karna thoda thoughtfully kiya gaya tha aur documents ko clear format me diya gaya. Ye mujhe pasand aaya kyunki mujhe pata tha agla step kya hai aur kahan jaana hai. Signup ke baad jo overview mila wo bhi consistent tha webinars aur emails ke saath, jisse mera confidence badha. Par thoda ajeeb laga jab order of steps thoda random tha, matlab kuch important information ya tools ko thoda late provide kiya jana, jiski wajah se mujhe us waqt thodi confusion hui ki main kaunsi functionality pe kaam start karun. Mujhe laga ki agar sales process ko zyda logical aur sequential banaya jaye toh naye users ke liye zyada easy hoga. Customer support ne acha kaam kiya par process me aise point the jahan mujhe lagta tha communication thoda aur streamline kiya ja sakta hai taki suspense kam ho. Billing aur invoicing ke part me sab clear aur time pe hua tha, usme koi problem nahi thi. Overall pura experience thoda balanced tha, jisme achhai bhi thi aur thodi shortcomings bhi.