Sales process lacked clarity though onboarding was smooth
Having tried several remote workflow platforms before, I found WFHI's sales and pre-purchase experience somewhat disappointing overall. The software itself ran fairly well during the initial testing period, and the onboarding flow was straightforward, which I appreciated. However, comparing to my previous experience, here I found the sign-up and invoicing process quite confusing and not as transparent as expected. The billing terms weren't clearly explained, which made me hesitant to commit fully at first. The dialer tool was decent but didn't feel an improvement over others I had used earlier. While technical updates happened automatically, I found it a bit disruptive sometimes, impacting my workflow. Overall, while a few things worked adequately, the sales experience left me with small reservations about using WFHI long-term.