Sales process had its share of repeats and pauses
My experience with the sales and pre-purchase process was a bit mixed. Initially, I felt the onboarding training was promising, especially with how the calling tools and dialer features were outlined. However, when I tried to get a clearer idea about the database integration and billing setup, there was some waiting involved for responses from the team. I had to follow up a couple of times, which extended the whole procedure. Also, some explanations about the payment terms were repeated during different stages, which felt a little redundant. That said, the invoicing and payment system ended up being straightforward and automated once I got past the initial stages, which was a relief. The onboarding training sessions were useful but could have been paced better, as some sections felt rushed and others too prolonged. While the telephonic support was generally available, the delay in getting answers during pre-purchase made me slightly hesitant at first. Still, after everything settled down and automatic updates were functioning properly, the user experience improved. Overall, the effort spent in the sales and pre-purchase phase was reasonable but not without minor frustrations about repetition and waiting time.