Sales process had clear start but ongoing parts unclear
From the outset, the sales experience gave me a definite sense of progress, with the initial setup clearly explained and agreed upon. However, once the purchase was complete, I felt the transitional phase to activation lacked adequate guidance. The process seemed less one-off and more ongoing, which I find challenging when support communications do not clearly outline what steps to expect thereafter. The sales team was fine at the start but did not prepare me adequately for the subsequent stages that required my active engagement. This led to some confusion around the invoicing process and software updates. While the initial contact was polite and professional, the ongoing follow-up left me wondering about the extent of continued assistance versus self-service obligations. That particular aspect stood out as a weakness in an otherwise satisfactory pre-purchase encounter.