Sales process felt like figuring it out solo
My experience with the sales and pre-purchase process was quite mixed. On one hand, the initial online sign-up was straightforward, and I received timely invoices which made the financial side of things clear. However, when it came to understanding exactly how to use the software and get started, I had to figure most of it out on my own. The training was available but felt a bit generic and I ended up relying heavily on trial and error to understand the calling tools and database. Attempts to get in touch with support for more detailed guidance were sometimes met with slow responses or repetition of basic info. Payment processing was smooth but didn't compensate for the lack of proactive pre-purchase support. Overall, the process left me feeling somewhat unsupported and left to navigate the software myself without enough direct help. It was neither terrible nor excellent—just a very even experience.