Sales process felt like a leap of faith
I went into this hoping to get a clear sense of what to expect from the software and its support, but as I progressed through the sales and pre-purchase phase, my confidence wavered. The initial explanations were okay, but some parts of the onboarding seemed a bit rushed and missing detail. The sign-up process was straightforward, though I wasn't certain if the invoicing terms were fully transparent. When I tried to ask questions, the responses were sometimes delayed or didn't quite address my concerns. On the plus side, the database feature and the dialer tools looked promising and the automatic updates sounded like they'd be helpful over time. Still, by the end, I felt unsure about committing fully because I wasn’t entirely confident that the training and onboarding would meet my actual needs. It left me thinking that maybe I’d have to learn a lot on my own. Overall, the experience felt a bit uneasy rather than reassuring, which is not what I had hoped.