Sales process felt confusing and poorly explained
Honestly, going through the initial sales and sign-up process was more frustrating than I expected. The wording and labels for the features and packages just didn't make sense most of the time. Sometimes I wasn’t sure what exactly I was agreeing to or what the terms included. The invoices arrived okay but I was still left wondering if I really got all the benefits promised. It felt like the information was scattered and not laid out clearly, so it took me too long to figure out what I was buying. It’s like the whole thing just didn’t flow well or speak in plain language. I tried to reach out for help but the explanations I got were also circle-y. So I keep going back to how the words and labels are confusing right from the start, and that left me with a hesitant feeling about the whole process. If it was easier to understand at the beginning, it would have been a lot better. But as is, it just felt like too much of a maze to get through without getting more clarity myself.