Sales process felt confusing and incomplete overall
The sales experience with WFHI left me kind of frustrated honestly. There was one moment during the payment setup where I finally understood how invoicing would work, but the rest of the steps felt unclear and like I had to figure things out on my own. The initial sign-up seemed simple but then navigating the database features without detailed guidance was tough. Training came after purchase, but I still wished the pre-purchase information was more comprehensive. Lack of clear explanations about the dialer and calling tools made me hesitate. Sometimes updates would happen with no alerts, so I was unsure if I missed new features or changes. The support team was reachable but sometimes vague about answering questions. Overall, on balance, the whole process felt incomplete and confusing, which was disappointing since I wanted an easier setup experience rather than having to invest a lot of extra time just working things out myself.