Sales process ended up a bit disappointing
I went through the sales and pre-purchase steps expecting a clear and straightforward experience. Initially, things seemed promising as the sign-up flow was simple and invoices were provided without delay. The invoicing system itself did its job, and the billing felt transparent enough. However, after the initial phase, I found some inconsistencies popping up. The pre-purchase communications became less clear, and I was left wondering about some features and how they would work day to day. The onboarding felt somewhat rushed to me, which didn't help clarify these doubts. When it came to actually using the software, I struggled with the database integration and the dialer setup wasn’t as straightforward as promised. Support was polite but often slow to respond. In the end, the whole purchase felt less smooth than I had hoped for, and I wasn’t fully confident about using the platform continuously. While parts of the system worked fine, the sales and onboarding phases could definitely be improved to set better expectations and avoid frustration.