Sales process could have been smoother, to be honest
I didn’t have a very positive experience with the sales and pre-purchase stage. Things went wrong initially when my queries about the training and product features weren’t answered clearly. It took longer than I expected to get someone on the phone, and when I did, the explanations were a bit vague, which left me unsure about what I was actually signing up for. I’ll admit the basic user interface for sign-up was fine, and it wasn’t too confusing once I got that far. But the overall process didn’t feel transparent or reassuring. The lack of clear communication made me hesitate to start using the software and training. While one aspect was okay, the invoicing came through as expected without problems. Still, the way things went wrong could have been handled better, which probably affected my first impression more than it should have. I’d tell a friend it was an alright start but not what I hoped for in terms of clarity and care.