Sales process bilkul out of order tha
I was expecting the sales and pre-purchase steps to be streamlined and logical, like first understanding what I needed and then showing me how the software and training align with that. Par yeh kya, seedshe sign-up aur payment ke baad hi training ka demo dena shuru kar diya. It felt like they wanted mujhe jaldi jaldi enroll kara dena before I had even properly seen if the software suited mera kaam. Normally, aap expect karte ho ki pehle product ke baare mein full clarity mile, phir koi questions ho toh jawab mile, phir aapko invoice bheja jai. Lekin yeh system mein pehle payment karni padi, tab jaake mujhe thoda dashboard explore karne diya gaya. Dialer aur calling tools ko samajhne ke liye mujhe khud hi zyada search karna pada because sales team ne bas high-level bataaya. Support waale bhi thode slow the responses mein jab main confused thi about database syncing options. Bohot baar lagta tha ki yeh sab kuch zyada complicated ho raha hai kyunki basic cheezein late explain ki gayi. Invoicing theek thi, par itna pehle toh sab clear hona chahiye tha ki main bina confusion ke decision kar saku. Basically, jo mirchi milna chahiye tha, woh theek se nahi mila aur main disappointed hoon is order se.