Sales process arrangement was not sensible
From the outset, the sales and pre-purchase steps did not follow a sensible order. Initially, the sign-up process started smoothly, but then I was prompted to go for the training before fully understanding the software features. This sequence felt reversed. It would have made more sense to first explore the product through demos or guided explanations before investing time in training modules. Moreover, the invoicing and payment discussions came somewhat late in the process, which was unsettling for planning purposes. Telephonic support during pre-purchase was slow to respond, making me question the support quality for active customers. Onboarding then felt a bit rushed, with key explanations missing. Automatic updates were mentioned but not clearly demonstrated upfront. Overall, the flow lacked a logical and customer-friendly progression. I found myself confused about what to do next rather than guided clearly through the process. Hence, my verdict is that the sequence of sales and pre-purchase steps was frankly not well-ordered or thoughtful.