Sales pitch was clear but process felt out of order
From the start, I noticed that the sales and sign-up process did not flow logically enough. The initial contact was friendly and informative, which I appreciate, but the sequence of steps left me puzzled. For example, I was asked to commit to certain package elements before getting full access to trial or demo software, which I felt was premature. The invoicing came earlier than I expected, without a clear breakdown of what was included in the subscription, which made me hesitant. On the positive side, the onboarding training sessions explained a few important features well, helping me understand the calling tools setup. But overall, the pre-purchase steps seemed disjointed, with insufficient clarity on what was next and how updates were handled. The support team was somewhat helpful once involved but the lack of easy access to the database feature before purchase was frustrating. I do believe that if the sales process were reorganised to prioritize user access earlier, it could be more user-friendly and less confusing. The invoicing and payment procedures were straightforward enough but still felt a bit rushed. My reservation is mainly about how the initial steps didn’t match the expectations set by the initial discussions. I wish there had been a smoother ordering system where software access followed a simpler trial phase before payment. Ultimately, the sales experience didn’t align perfectly with the actual software and training on offer, which was my main frustration.