Sales pitch decent, but software lacking compared to old tools
Reflecting on my experience with the sales process compared to what I’ve used before, I can see there's a gap between the promises made and what I actually got. The sales and pre-purchase phase seemed more polished than my prior experiences, with friendly and detailed explanations initially that did stand out a bit. However, once I started using the software, I noticed it wasn’t as intuitively laid out as older applications I have worked with. The onboarding felt less hands-on, leaving me to explore much of the functionality by myself, which was a bit disappointing. The database feature, for example, was supposed to integrate seamlessly, but it required more manual input than I anticipated. Also, the dialer tool seemed functional but lacked some convenience features I had come to expect. Still, the invoicing and setup ahead of purchase were clear and straightforward, which was a relief. This alone was noticeably better than in previous platforms I tried. Overall, while the sales approach was appealing, the actual software in use has some room for improvement when put side-by-side with tools I have relied on before.