Sales mein responsiveness achha tha, thoda patience chahiye tha
Sales team ka response generally thik-thak tha, par kucch waqt laga unke jawab aane mein. Jo part sabse alag laga wo unka telephonic support tha jo kafi patient aur samajhdar tha. Jab main sign-up kar rahi thi, unhone meri queries ko dhairya se samjha aur clear kiya. Par overall, jo flow tha usmein kabhi kabhi thoda delay hone se frustration bhi hui. Invoice aur payment process barabar thi, koi zyada confusion nahi hua. Training program bhi accha tha, lekin onboarding mein kabhi kabhi lagbhag confusion feel hua ki kya next step hai. Lekin responsiveness mein unhone achha kaam kiya, jo chhupa nahi sakte. Shuruaat mein thoda slow feel hua par fir wo patience unhone dikhaya, wo alag se kaafi helpful raha. Toh main yeh kahungi ki sales aur pre-purchase phase mein responsiveness ki wajah se overall experience sayaah nahi hui, bas thoda aur smooth hona chahiye tha.