Sales labels clear, but some phrases felt confusing
During the pre-purchase phase, I was impressed by how clear the sales labels were for the training bundles, which helped in understanding what I was getting for software and support. However, some of the terminology around the calling tools and updated features wasn’t as straightforward as I expected. For example, certain phrases like 'priority assistance' sounded promising but were not well defined, leaving me uncertain about when and how to access that support tier. Compared to other services I explored, the straightforward labels for key features were a positive, but this inconsistency made parts of the info less reliable for decision-making.