Sales info was okay, but not quite what I thought
Before signing up, I compared information provided by WFHI's website with what I experienced after purchase. The pricing labels on the sales page suggested a simple tier system, but the actual product packages had more nuanced terms that weren’t clearly explained upfront. I expected all software features to be included in the basic plan based on the wording, but later realized some key features came only with higher tiers. The demo videos showed calling tools and the dialer functioning smoothly, which was true, but some training modules I expected to access immediately required additional sign-ups. The onboarding flow felt less linear than I anticipated; I thought I would complete most steps in one sequence, but sometimes had to return to earlier steps to enable features. The invoicing process was fairly clear, though I initially found the terminology used a bit confusing compared to usual billing labels. Overall, I’d tell a friend this system works but the product descriptions could be clearer. What I signed up for did roughly reflect the reality, but some terms and labels on the sales page gave me different expectations than what actually happened with access and training. It’s usable once you start but the initial presentation could be improved.