Sales info had some odd surprises
When I first encountered the sales and pre-purchase material, I found some of the wording and labels a bit confusing. For example, terms related to the database and dialer features seemed unclear or overlapped in ways I hadn't expected. I had to ask for clarification multiple times, which was tiring since I thought these details would be more straightforward. On the positive side, the sign-up and invoicing processes once I bought the software were fairly simple and easy to understand. However, the initial explanations about what was included and how things functioned didn’t match my assumptions fully. This was a bit frustrating since I anticipated a smoother, clearer presentation. After getting through the training and starting to use the calling tools, it became clearer, but early impressions did surprise me by being more complex than needed.