Sales handled things well but missed proactive error fixing
The sales process was quite direct and mostly efficient, which I appreciated because I wasn't looking for fluff. They communicated the core features clearly and helped me through signing up. When some issues popped up during the initial setup, the response was reactive – they fixed problems after I reported them, but there was no proactive alert or guidance beforehand. That part felt lacking because if the software could anticipate common mishaps or guide the user better through tricky steps, the experience would improve. The calling tools and dialer worked fine once set up, but again, initial glitches could have been prevented with better pre-sale information or warnings. I think it came down to missing out on a smoother, more anticipatory approach rather than the outright service quality, which was solid but left me wanting just a bit more.