Sales follow-ups were slower than expected
I was evaluating WFHI's software for managing remote workflows mainly from a day-to-day operational perspective after purchase. The sales process was fairly straightforward but I noticed the follow-up communication lacked promptness, which left me wondering about support reliability. On the plus side, the database feature integrated well with my existing tools, making data access smoother than before. However, setting up the calling tools took longer than I expected, as the dialer occasionally had glitches during busy periods. Training materials were comprehensive but not always easy to apply practically without additional guidance. The invoicing system itself worked fine, the payments and sign-up process was clearly explained and executed. Overall, while it didn’t exceed my expectations, it did the job adequately but some improvements in the sales and onboarding communication could have enhanced my confidence before fully committing. I appreciate the functionalities but experienced a little friction which made me cautious about recommending it outright just yet.