Sales explanation took some time, but was complete
The sales and pre-purchase information was conveyed with clarity, but the entire process extended longer than I had anticipated. Initially, I sought simple answers about how the software and training integrate and about the automatic update mechanism, but these explanations took more time to reach me than expected. The sales team did manage to cover every aspect in detail, such as database features, calling tools, onboarding flow, and invoicing procedures. The extended timeline was partly due to awaiting responses during weekends and public holidays, which slowed down the process. I feel the communication could have been more streamlined for efficiency, particularly by consolidating information rather than fragmented messages over several days. Despite the longer time, the comprehensive nature of the explanations helped me understand what to expect when using the software and training together. I noticed that setup details and payment processes were well explained once we completed the talks. Although a smoother and quicker sales interaction would have been preferable, the provided information was sufficient to make an informed decision.