Sales explanation detailed at one point, less so elsewhere
During my interactions before purchasing, the sales team clearly explained the invoicing and payment process, which I appreciated very much since that part can often be confusing. There was one particular call where they walked me through signing up and setting up the software step-by-step, which really helped me understand what to expect. However, the rest of the sales interaction was somewhat standard and less detailed about features like the dialer and database, which left me with some questions. Despite that, the transparent billing explanation gave me the confidence to proceed. I'm glad they were so clear on invoicing because that ended up being smooth and hassle-free. It would have been nicer if the rest of the pre-purchase info was as straightforward as that moment. Still, overall, I felt well-informed enough to make my decision comfortably.