Sales experience was helpful but I’m unsure about needing help again
When I was going through the sales and pre-purchase phase, I found some parts clearer than others which made me wonder about having to call support again next time. The initial sign-up and invoicing part felt pretty straightforward, and I appreciated that the staff walking me through did offer useful advice about setting up the dialer and database features. However, despite this help, some terminology in the training materials felt convoluted, not quite matching the way I actually want to run my remote workflows. This left me guessing about when or if I'd want to refer back to support in future. It’s not that the communication was poor; quite the opposite, but I feel like next time I try using some of the more advanced tools or update features, I might be calling help again to clarify things a bit more. So while I'm glad I got assistance earlier on, the mixed clarity leaves me curious whether future support will be just as good or necessary at all. I suppose it all depends on how much I want to dive into the software’s deeper options.